This article describes how to invite users on the Admin Console. There are two ways to invite users: directly or using a CSV file. This article also contains frequently asked questions about inviting users.

Invite users directly

Go to User ID Management > Users > Invite users, type the user email accounts shown below, separated by semicolons, and send the invitation. You can assign licenses when you invite users. This can reduce the operation of assign license.

Invite users with a CSV file

Go to User ID Management > Users > Invite users > Invite users with a CSV file,  fill out and upload the "Import User Template.csv" file to complete the invitation. In "Import User Template.csv", email is required, other entries are optional. It is recommended to fill in all the entries together, especially the "License" entry, through which you can assign different products to the same or different users. 

Troubleshoot invitation issues

Why can't the user login Editor successfully

• Please go to User ID Management > Users > Invit users > Status, you can see all the invited users on the "Invited Users" tab, as shown below. 

• Note the status of "Invitation Accepted" users who have joined your organization and you can assign licenses to them. The status of the "Invited" user has not yet accepted the invitation, please remind the user to click the link in the invitation email to accept the invitation, as shown below.

Why can't users receive invitation emails?

• There may be a problem that the user does not receive the invitation email. If you have resend invitation email several times and the user still cannot receive the invitation email, please contact Foxit support and provide the email of the user who did not receive the invitation email. Thank you.
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