For some tough problems, we need to get logs for further analysis. Follow the steps below to get the logs and send them to us.
Open a Finder window and navigate to the Applications Folder
Single Click on Foxit PDF Editor.app
Click on the Action Button in the Finder Toolbar, control-click, or right-click with the mouse button (this example demonstrates the Action Button option)
Then select "Show Package Contents" from the drop-down menu
- You will now see a folder called "Contents", click on it.
- Navigate to the MacOS folder, double click on "Foxit PDF Editor", it will launch a terminal and Foxit PDF Editor.
- Reproduce your problem in Foxit PDF Editor. Please note that to reproduce your issue with the fewest steps possible, it will be easier for us to locate the problem.
- Copy all logs into a text file and send it to us. Thank you for your help.