Occasionally, you might face issues when installing Foxit Reader. Typically, this occurs for one of the following reasons:
- You have downloaded a Foxit Reader down-loader rather than the full Foxit Reader installer package, and your computer is not connected to Internet,or there is a problem with your internet settings.
- The installer package you have downloaded was unintentionally corrupted.
- Your antivirus software and firewall software needs to be updated.
- Operating system is not suitable for Foxit Reader.
- Some other reasons.
Following are solutions for installation issues:
Probable cause: You have downloaded a Foxit Reader down-loader rather than the full Foxit Reader installer package, and your computer is not connected to Internet,or there is a problem with your internet settings.
Ensure a stable Internet connection if you want to install Foxit Reader from a down-loader not the Foxit Reader full installer package itself. We provide both of Full package of Foxit Reader installer and Foxit Reader down-loader.
Generally,if you select “Free Download” button under Foxit Reader this product to download Non-Enterprise Foxit Reader directly from our Foxit download center,you will download a down-loader by default which is smaller than 10 MB in size. When you double-click the down-loader to install it, the down-loader is required to connect to Foxit server for downloading program before it would actually install Foxit Reader.So it requires stable internet connection when you install Foxit Reader from a down-loader.
To check if you have stable internet connection,please try downloading a file from another website to see how it goes. If you also cannot download from other website ,it could indicate that there is really a problem with your current internet connection,please contact contact your network administrator or internet service provider for helping. After you establish a stable internet connection,try to install from Foxit Reader down- loader again.
If you still cannot install Foxit Reader from a down-loader without network problem,please choose to download a full package of Foxit Reader installer itself and install Foxit Reader from the full package.
As long as you have downloaded the full package completely , no network is required during the whole installation process.
To download a full package,please click here.
Probable cause: The installer package you have downloaded was unintentionally corrupted.
You may receive a message which says “this installation is corrupt and cannot be use” or some other massage like that.This could indicate the Foxit Reader package you are using has a problem.Please firstly help to check MD5 value of the setup file to ensure it was not unintentionally corrupted.
If the MD5 value of your package cannot match the MD5 value that the installation package itself should have,please delete your existing package and re-download a new one from Foxit download center.
Probable cause: Your antivirus software and Firewall software needs to be updated
Sometimes, Foxit Reader installer may be incorrectly identified as malware or untrusted software by antivirus software and Firewall software. Antivirus software and Firewall software vendors and service providers actively update their software so that the Foxit Reader installer is recognized as legitimate. Ensure that your antivirus software and firewall software are up to date.
Probable cause: Operating system is not suitable for Foxit Reader.
The operating system requirement for installing Foxit Reader is windows 7 or greater.If your operating system running on your computer is older than Windows 7 (such as windows XP or windows Vista), please upgrade the operating system firstly before install it.
If you're not sure which version of Windows you have, see Which Windows operating system am I running?
Probable cause: Some other reasons.
You may get some specific error messages when you install Foxit Reader. For information about specific installation error messages and solutions,please refer to articles listed in the Install and Uninstall sub-category under Foxit PhantomPDF category in our Foxit knowledge base system.While those articles are under the Foxit PhantomPDF category, the solutions are also applicable to Foxit Reader.