Deactivation failed. Please make sure you have an active Internet connection.
Cause and Solution
Failed to deactivate license from existing machine due to the activation code information could not be obtained for deactivation. To solve this problem, please do the following:
1: Close the opened Foxit PhantomPDF application, then choose to deactivate Foxit PhantomPDF with administrator right by right clicking on "Foxit PhantomPDF" application on your desktop, choose "run as administrator" option in pop-up context menu to open it. Click on "Help “tab in the newly opened Foxit PhantomPDF> hit "Deactivation" to deactivate it.
2: If the above first step doesn't help, please choose to delete your local license key file, activate your product again then deactivate it by doing the steps below:
A) Navigate to the main installation folder of your Foxit PhantomPDF, somewhere like:
"C:\Program Files (x86)\Foxit Software\Foxit PhantomPDF"
please find the local key file "fpmkey.txt" there and delete it manually.
B) Right click on the "Activation.exe" file there and choose "run as administrator" option in the pop-up context menu to open Foxit PhantomPDF Activation dialog box, please copy your registration code and then in the Activation Window please paste the activation code into the text window, click on "Activate" button to activate Foxit PhantomPDF again.
If you forget your activation code, please click here to know where you could find your activation code within Foxit PhantomPDF application itself.
If you failed to find the activation code from within Foxit PhantomPDF application, then please refer one of the following optional methods retrieve your activation code:
The first method: search through your e-mail message to see if there is an order email from Foxit Software Incorporated firstname.lastname@example.org or email@example.com,then find your activation code in order email.
The second method: Find your activation code under your Foxit account on Foxit website. Click here to know how to do that.
C) Please click on “Help”tab in Foxit PhantomPDF>hit” Deactivation” button to deactivate Foxit PhantomPDF.