Internet connection is required to continue. Please check your network or contact your IT administrator.

Error Message

Internet connection is required to continue. Please check your network or contact your IT administrator.

Cause and Solution

Firstly, please check to see whether the network connection is working on your computer or not. If there is no network problem, this activation issue may be caused by the feature Disable all features which require internet connection in Foxit PDF Editor has been turned on. Please do the following to turn off the feature Disable all features which require internet connection before you try to activate Foxit PDF Editor again:

Open Foxit PDF Editor, go to File > Preferences>General>uncheck Disable all features which require internet connection>click on OK to apply the setting.

If you cannot access the Preferences dialog box due to the trial has expired, please choose to turn off the Disable all features which require internet connection  settings in Preferences dialog box via changing the registry key by doing the following prior to activating again:

Go to "Start"->"Run"-> input regedit -> find "HKEY_CURRENT_USER\Software\Foxit Software\Foxit PDF Editor 11.0\Preferences\General" ,please double click on the "bDisableInternet" string on the right panel to change its value into 1 into 0 ,click on "OK" to save the change.

If the "Disable all features which require internet connection" is grayed out and continues selected:

It indicates that  "Disable all features which require internet connection" this setting has been configured via Foxit GPO template/XML Editor/Foxit Customization tool before. Please choose to reconfigure by doing the following to enable all the features which require internet connection in Foxit PDF Editor again:

1:If it has been set by Foxit GPO template,please open Group Policy Editor in your system and navigate to Foxit PDF Editor template>Preferences>Features which require internet conection, click on Itself option>choose Note Configured >Click OK to save the setting. Then please open the Foxit PDF Editor application to uncheck the option Disable all features which require internet connection under the General tab in the Preferences dialog box.

2:If it has been set by XML Editor or Foxit Customization tool, the "Disable all features which require internet connection" setting is written into the following file

“C:\Program Files (x86)\Foxit Software\Foxit PDF Editor\ProfStore\profstore.xml"

So you could just simply delete the profstore.xml to abandon all of the settings stored in XML file. Then you will be able to uncheck the option Disable all features which require internet connection under the General tab in the Preferences dialog box in Foxit PDF Editor application.  If you don't want to abandon all settings stored in profstore.xml file,you may also choose to not delete this xml file, but choose to import XML file into Foxit Editor tool and then reconfigure the following setting in XMl file via XML editor,please refer to the following screenshots for details: