How to Find My Order Information, Software Download Link ,Activation Record and Deactivate license on the Website?

In a valid order (order status as open or close) detail, you will be able to see the product name, quantity, price, and total amount. It will be easy to retrieve the license key, download link, invoice for your purchase, check activation records under the license key or deactivate the license from the previous machine on the website.

1.If you do not have an account on Foxit website yet, please create an account with your order’s billing email address on the Foxit homepage.

If you have problem receiving the activation email when creating Foxit account, please click here to create a ticket to Foxit support team with your account email address, they will send you the activation link to activate your account. After you have created your Foxit account, you can instantly log into the Foxit Website to find your order under your Foxit account.

2.Click here to sign with your Foxit account and password. Go to Orders and you will find your order information.

You can also find out the language information of Foxit PDF Editor Application that corresponds to the license in the order.

3.To check the order details and its corresponding software download link, please open the order. Click on blue arrow icon in the order details window to download the latest version for your license.

4.To check the activation record, click on View Activation in the opened Order Details window allowing you to view the PC Name, MAC address, and activated Foxit application version number under this registration key. 

By default, some characters in the middle part of the registration key are displayed with asterisks instead of characters therefore to see all the actual characters in the registration code, please click on blue eye sign to bring up the Query result dialog box and then click on green eye sign after the Registration Key Code.

Please try the following steps to find the MAC address.

   1). Click on the Start Menu, then select the Run item.

   2).  Type cmd in the text field.

   3). A terminal window will appear on the screen.  Type in getmac (with no spaces) and push enter.

   4). The 'Physical Address' field states the MAC address for that adapter.

5.To deactivate a Foxit PDF Editor (formerly known as Foxit PhantomPDF) perpetual license from a previous machine on the Foxit Website, please click on Activated button of the PC you wish to remove from the list of activated PCs after selecting View Activation in the opened Order Details popup box.

Then click on OK on the popup confirmation dialogue box to accept change.

6. To get the matched version Foxit installer that corresponds to your license allowing you to Install and activate it on a new computer with the same activation code,please click on Download button from the  Order Details popup box.

Note:

• This solution to deactivate the license on the Foxit website only applies to Foxit PDF Editor-Windows Version12 or greater as this currently doesn't work for Foxit PDF Editor for macOS. For Foxit PDF Editor-macOS,please refer to the other solutions mentioned in other article to deactivate the license. For Foxit PDF Edirtor-Windows versions prior to V12, please access Foxit Software Upgrade portal to take your license to next level or refer to the other solutions mentioned in other article to  deactivate license.
• For Foxit PDF Editor educational license, you can find the order detailed information under your Foxit account,but the feature of deactivating license on Foxit website is still not available yet. Therefore please refer to the other solutions mentioned in other article to deactivate educational license.
• For an activation code purchased through a Foxit reseller or distributor, there is no option to view the order detailed information nor deactivate the license within your Foxit account. Therefore please refer to the other solutions mentioned in other article to deactivate license.