While you are trying to access iManage 9 from within Foxit PhantomPDF with the 64-bit iManage Filesite or iManage DeskSite client already installed on your computer, you may still receive the following error message:
The Work extension library is not registered. Please install iManage 9 client.
The main program of Foxit PhantomPDF itself is still compiled in 32-bit mode, it requires to call iManage client’s 32-bit Extension Libraries for accessing iManage 9. However, 64-bit iManage Desksite/FileSite client itself doesn’t register its 32-bit Extension Libraries on 64-bit windows operating system by default. So Foxit PhantomPDF would pop up error message when it fails in calling iManage client’s 32-bit Extension Libraries.
One of articles in iManage’s official knowledge base system explicitly states that 32-bit third-party program which attempts to use iManage client’s 32-bit Extent Libraries on 64-bit OS would fail unless Adobe Reader or professional is installed in the system, Manage doesn’t register the 32-bit extension libraries by default on 64-bit Desktop Clients. And iManage company still have no plans on changing how the iManage Filesite/DeskSite software is designed. To access the mentioned iManage article, you need to login to that site firstly with your iManage account. You may also take a quick glance at the following screenshot to know the contents of the mentioned article:
Fist you need to confirm if the iManage Desksite/FileSite client installed on computer is a 64-bit application? If yes, please navigate to Win32 folder under the main installation directory of Desksite/FileSite client to see if it contains relevant DLL files? If those relevant DLL files are not in Win32 folder, it means that iManage's 32-bit Extension Libraries haven’t been registered yet in system.
- a. A screenshot below which indicates that iManage didn’t registered its 32-bit Extension Libraries on 64-bit Windows operating system:
- b. A screenshot below which indicates that iManage has already registered its 32-bit Extension Libraries on 64-bit Windows operating system:
If a 64-bit iManage Desksite/FileSite client has already been installed without its 32-bit Extension Libraries being registered yet, you need to uninstall the existing installed iManage Desksite/FileSite client and manually create an ‘Adobe’ folder and ‘Adobe’ registry key ,then reinstall iManage Desksite/FileSite client back to make its 32-bit Extension Libraries to be registered on system. The specific steps are as follows:
1: Manually create a temporary ‘Adobe’ folder, for instance C:\Acrobat
2:Press Windows +R keys on keyboard to open the Run dialog box,enter regedit in the Open: box and select OK to open Windows Registry Editor. Create the following key chain in Windows Registry Editor:
3:Under InstallPath ,please set the value of the (default) key to the temporal adobe folder. For instance:
4: Uninstall iManage Desksite/FileSite client from your system and reinstall iManage Desksite/FileSite client again,then its all 32 bits libraries should be registered.
5:Open Foxit PhantomPDF,go to File>Open>Add a place>iManage 9 to work on PDF documents in iManage 9.
Note: You could delete the temporal ‘Adobe’ folder and ‘Adobe’ registry key if needs once you already have reinstalled iManage Desksite/FileSite client and got its 32 bits libraries registered successfully.