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3 comments

  • William Gant

    Sent an email over a week ago as instructed above for Resolution 2. Have so far received no assistance from Foxit Support. There seems to be no way to escalate the support ticket. :-( 

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  • doronbenami1

    Need urgent support for Resolution 2. No response nor other way to communicate

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  • William Gant

    Ultimately, my problem was resolved but it required me to telephone Foxit Support (1-866-693-6948). Once I spoke to a support officer, the issue was fixed immediately. However, this was a costly solution for me because I had to make an international phone call.

    It was suggested to me that I should put "URGENT" in the title of my support ticket in order to get prompt attention. Which is a bit strange to me - I wouldn't be raising a support ticket in the first place if it wasn't urgent!

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