Error Message
or
Maximum Registration count reached. Error code: ERR202 (Before version 7.3)
Reason
The code has reached the maximum registration count.
Resolution 1
After version 7.3, you could deactivate the previous installation by yourself via following steps to transfer license.
1 Open the installed software on old computer and click Help -- Deactivate button to deactivate the program and click OK to accept the change.Click here to know more details.
2 After that you could activate the software on new computer with the same registration key code.
Resolution 2
If the Deactivate option is not available on your version or the old installation is not reachable, write an email requesting to reset your activation with the registration code, including the following information in the email message:
1) The PC name of the machine which is needed for deactivation.
2) The registration key code.
Comments
3 comments
Sent an email over a week ago as instructed above for Resolution 2. Have so far received no assistance from Foxit Support. There seems to be no way to escalate the support ticket. :-(
Need urgent support for Resolution 2. No response nor other way to communicate
Ultimately, my problem was resolved but it required me to telephone Foxit Support (1-866-693-6948). Once I spoke to a support officer, the issue was fixed immediately. However, this was a costly solution for me because I had to make an international phone call.
It was suggested to me that I should put "URGENT" in the title of my support ticket in order to get prompt attention. Which is a bit strange to me - I wouldn't be raising a support ticket in the first place if it wasn't urgent!
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